Processing your order takes us 2-3 days, and delivery takes 5-8 business days. Please note: from December 11 to 15, all orders are shipped within 3 to 6 hours to ensure delivery before Christmas. Once orders are shipped, they cannot be canceled.

Absolutely, we offer global shipping.

High demand may lead to slight delays. Rest assured, we're working tirelessly to provide the fastest shipping service so you can enjoy your products sooner.

It's easy! After shipping confirmation, check your email for the tracking information.

Our headquarters are in France and our international warehouses are located in the USA, EU, and China.

Products are shipped separately depending on your order. For example, if your order includes items from two different warehouses, you will receive two separate deliveries. The rest of your order will arrive shortly.

We apologize for any inconvenience. Please email a picture of the damaged item to hello@fromabetterplace.com and we will send a replacement as soon as possible.

We apologize for any delays. International shipping might take longer due to customs clearance. You can track your order at any time. If you need further assistance, feel free to email us at hello@fromabetterplace.com

At Better Place, we're confident you'll love our products. However, if you're not completely satisfied, we offer a 14-day money-back guarantee! For more details, check out our refund policy.